Privacy & Cookie Policy

Last updated: 20 August 2026

This Privacy & Cookie Policy explains how we collect and use your personal information when you visit or buy from our website.

We respect your privacy and will only use your information where we have a lawful reason to do so.

1. Who we are

This website is operated by Appledore Turkeys Limited (Company number 06496397).

Our registered address is Chapel Farm, Ivychurch, Romney Marsh, Kent, TN29 0BA.

If you have any questions about how we use your personal information, please contact us using the contact details provided on our website.

2. What information we collect

When you use our website or place an order, we may collect:

• Your name and contact details

• Billing and delivery address

• Email address and telephone number

• Details of your orders and purchases

• Payment information

• Information you provide when contacting us

• Information about how you use our website, such as pages visited and products viewed

We do not store your full payment card details.

3. How we use your information

We use your information to:

• Process and deliver your orders

• Take payment and manage refunds

• Contact you about your order

• Provide customer support

• Improve our website, products and services

• Send marketing emails where you have agreed to receive them

• Keep appropriate business and financial records

• Meet our legal and regulatory obligations

• Help prevent fraud and protect our website

4. Who we share your information with

We only share personal information where it is necessary to provide our services, operate the website or meet our legal obligations.

Our service providers may include:

Shopify – provides our online shop and checkout.

Shopify Payments – processes payments securely.

Google Analytics – helps us understand how visitors use our website and improve it.

Sender.net – may be used to send marketing emails to our customers and subscribers.

DPD – receives the information necessary to deliver your order.

These organisations may process your information outside the UK. Where this happens, appropriate safeguards are used as required by UK data protection law.

5. How long we keep your information

We keep personal information only for as long as we reasonably need it.

Information relating to orders and financial transactions may need to be kept for longer to comply with legal and accounting requirements.

If you have subscribed to marketing emails, we will keep your email address until you unsubscribe or we no longer have a reason to keep it.

6. Marketing emails

If you choose to subscribe to our mailing list, we may send you information about our products, news and offers.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

We will not sell your personal information to third parties.

7. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites function and provide information about how they are used.

We may use cookies for:

• Essential purposes – to operate the website, shopping basket, checkout and payment services.

• Analytics – to understand how visitors use our website, including through Google Analytics.

• Marketing – where applicable, to measure or improve our marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can change your cookie preferences or block cookies through your browser settings.

8. Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Ask for your information to be provided to you in a suitable format

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled improperly.

9. Changes to this policy

We may occasionally update this Privacy & Cookie Policy. The latest version will always be published on this page, with the date shown at the top.

10. Contact us

If you have any questions about this policy or how we use your personal information, please contact us using the contact details on our website.