Refund policy

At Appledore Turkeys, we take great care to ensure that all our turkeys and geese are prepared and supplied to the highest standard.

Because our turkeys and geese are fresh meat and perishable food products, we are unable to accept cancellations or provide refunds simply because you have changed your mind or no longer require your order.

Problems with your order

If there is a problem with your turkey or goose, please contact us as soon as possible after receiving or collecting your order. We will ask for details of the problem and, where appropriate, may ask you to provide photographs.

If the product is faulty, damaged, of unsatisfactory quality, or does not match your order, we will work with you to resolve the issue. This may include providing a replacement or issuing an appropriate refund.

Delivery and collection

Please check your order when it is delivered or collected and contact us promptly if there is anything wrong with it.

Once fresh meat has been delivered or collected, it is the customer's responsibility to store it appropriately and follow any storage and use-by instructions provided.

Cancellation

Due to the perishable nature of our products, orders cannot normally be cancelled once they have been confirmed. This includes cancellations due to a change of mind, a change in circumstances, or no longer requiring the product.

Nothing in this policy affects your statutory rights under UK consumer law.

If you have any concerns about your order, please contact us and we will always do our best to help.