Terms of service

These Terms of Service apply to purchases made through the Appledore Turkeys website.

1. About us

Appledore Turkeys Limited ("Appledore Turkeys") supplies fresh turkeys and geese for collection and/or delivery.

By placing an order through our website, you agree to these Terms of Service.

2. Placing an order

When you place an order, you are making a request to purchase the products selected.

Your order will be confirmed once we have received your payment and issued an order confirmation.

Please check your order confirmation carefully and contact us as soon as possible if any details are incorrect.

3. Prices and payment

All prices shown on our website are in pounds sterling (£) and include VAT where applicable.

Payment must be made when placing your order unless otherwise agreed with Appledore Turkeys.

We reserve the right to correct obvious pricing errors or other errors on the website. If an error affects an order you have placed, we will contact you before processing the order.

4. Fresh meat and cancellations

Our turkeys and geese are fresh, perishable food products.

Because of the perishable nature of these products, orders cannot normally be cancelled once they have been confirmed, and refunds cannot be provided simply because you have changed your mind or no longer require the product.

Please see our Refund & Cancellation Policy for further information.

This does not affect your statutory rights where a product is faulty, damaged, of unsatisfactory quality or not as described.

5. Product weights

We make every effort to supply products within the weight range selected when ordering.

As our turkeys and geese are natural products, the exact weight and appearance may vary slightly. Where applicable, the final price will be based on the pricing and weight information provided when you place your order.

6. Collection and delivery

Orders will be available for collection or delivered on the date and within the arrangements selected at the time of ordering.

Please ensure that someone is available to receive a delivery where required.

Once fresh meat has been delivered or collected, it is the customer's responsibility to store it correctly and follow the storage and use-by instructions provided.

7. Problems with your order

If there is a problem with your order, please contact us as soon as possible after receiving or collecting it.

We will investigate the issue and, where appropriate, provide a replacement, refund or other suitable remedy.

8. Allergies and food information

Please check the product information provided on our website and with your order.

If you have a food allergy or specific dietary requirement, please contact us before placing your order if you require further information about our products.

9. Website information

We take reasonable care to ensure that the information on our website is accurate and up to date. However, product images are for illustration purposes and the appearance of individual turkeys and geese may vary.

We reserve the right to make changes to our website, products, prices and availability where necessary.

10. Liability

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under UK law, including your statutory rights as a consumer.

11. Privacy

We process personal information in accordance with our Privacy Policy.

12. Governing law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection legislation provides otherwise.

13. Contact us

If you have any questions about these Terms of Service or your order, please contact Appledore Turkeys using the contact details provided on our website.